Customer Service

1) HOW TO MAKE AN ORDER

It's really simple to make an order on our online store!

You can browse our catalogue and click on a product image to view the product page.

The product page:
In the product page you can find different zoomed images of the product, the product's info, the product's description and the product's price. Where requested, you should indicate the product size in order to add the product into the basket - the product page shoes only the available sizes.

The basket:
In the basket page you can find the purchased products, the quantity of each product and the total amount.
By Clicking on the "Proceed to Checkout" button you will proceed with the purchasing process.

To complete your order you should fill the Checkout form following the given steps.
All your order data are summarized at the end of the Checkout process. Once you confirmed the data you will receive a confirmation e-mail with the order code and you can't edit your order no more.

2) HOW TO CONTACT US

To contact us visit the page Contact us.

3) SHIPPING AND TAXES

Orders are processed between 09:00 and 17:00 from Monday to Friday. Any orders placed after 17:00 on Fridays will be processed on the following Monday. You can view the status of an order by accessing your private area. You will receive a tracking number via email and once shipped, it will be possible to monitor the order on the courier's website.

Shipments to other EU countries take 3-5 days from the time of shipping; for shipments to the rest of the world, allow 5-7 days from the time of shipment (excluding any delays clearing customs). Delivery times may be delayed in the event of a holiday. Couriers do not make deliveries on 25/12, 26/12, 01/01 or on weekends. Upon delivery of the goods, it is the recipient's responsibility to check that the shipment is complete and inform us promptly if there are any problems by contacting our Customer services. The shipping costs displayed are calculated based on the destination address and the actual weight of the products and will be displayed directly in the cart. In the event of the recipient being absent at the time of delivery, the courier will leave a notice or contact the customer by phone at the contact number indicated at the time of purchase.

4) PAYMENT METHODS

We accept credit card transfer and PayPal payments.

Credit Cards
We accept the most major credit and debit cards including Visa and MasterCard.

PayPal
You can pay through PayPal using your PayPal account or your credit card.
Transactions are secured and hosted by PayPal servers (http://www.paypal.com): we do not intercept or keep details from customers.

For online payments you can also use our gift cards (for complete or partial payment of items). To purchase a gift card or to check the remaining balance on a gift card

5) RETURNS

You can buy without any doubt at Doppelganger.it.
If you don't like the product you received you can send it back to us.

Returns
You can request a return if these conditions are true (D.L. 206/2005 - Italian Law):

- The return must be done within 14 days from the date of delivery.;
- The item must be intact and not used;
- The original tag must not have been removed.

If these requests are fulfilled we will refund the product price.
To proceed to your return you must create a return request from your account page on Doppelganger.it: we will then contact you as soon as possible giving you all the instructions on what to do.
The shipping costs of your return or size exchange are at your charge. If you are returning products from a country outside the CE area eventual Custom Duties will also be at your charge.

IMPORTANT: Products purchased online can only be returned following the above mentioned procedure. We will not accept products returned to an offline store or requests that don't respect the above mentioned procedure.

6) PRICES INFORMATION

All indicated prices are taxes included where necessary..

7) SAFETY

You can shop in total safety in our online store. In the purchasing process each page is aimed to manage the transaction of your credit card that is protected with the latest version of the SSL (Secure Socket Layer) protocol. This means that all the financial information - credit card numbers, expiry date, etc. - is preventively encrypted through a particularly solid and powerful algorithm and only then forwarded to the Net.
This method is based on the SSB system. SSB is a company leader in the implementation and administration of Information systems for Banks, the development of security systems for Net transactions and Credit Card processing.
When the details of your credit card are issued, all financial information is sent directly to the protected SSB site. Neither Doppelganger.it nor anyone else will EVER have access to your credit card, therefore giving you warranty of maximum security.

WE DO NOT KEEP CREDIT CARD DETAILS OF OUR CUSTOMERS.

The amount of your purchase will only be charged when the package has actually been delivered.
The purchase can only be done by the Credit Card holder and the and the address must correspond with the and the address on the order invoicing data. Nevertheless Doppelganger.it will accept orders with invoicing data different than the card holder data, but only after having carried out the required controls with the purchaser and the end customer, keeping the unquestionable right to ask further informations to the purchaser or to refuse the purchase order.

Cookies
Cookies are pieces of data that are registered from the web browser to the hard disk of the computer. Doppelganger.it uses cookies for statistic purposes and with your approval, to recognize you when you visit our web site, repropose you your basket with the items you have added but not yet purchased and much more. Our cookies do not have personal information or anything that can allow hackers to enter in possession of information about you. However, you can always buy from Doppelganger.it, even if you decide to set your browser to refuse the use of cookies. The only disadvantage could be that of being limited in some operations.

Privacy
Read our Privacy Policy.


Why register to our website
Being a member of the Doppelganger.it is absolutely free of charge.
In the Registration Form you will be asked just some personal data needed to register you as a customer.

As a member you will can:

- make orders faster
- check your order status in real time
- view your order history
- manage your invoicing and shipping addresses

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