RETURN

If the Doppelgänger purchased product does not meet expectations, the customer will have the right to withdraw from the contract, without penalty, within 60 days from the date of delivery of the order.

The returned  items must be returned in the same origanal conditions, that is in perfect conditions, complete with all their elements: no labels linked to the product must be removed, the products must not be used and they must be provided with the original packaging and any attached manuals.

The size change is not carried out directly and at the same time as the return, once the refund of the returned order has been received, simply place a new order by selecting the desired size.

The shoes must be returned inside the original boxes. The return can be refused if the box is damaged.

Once you have started the return procedure, you can schedule the package pick up with the courier you prefer.

The complete shipping address is:

Doppelganger
At CFFT interporto Magazzino A
Via Fabio sacchetti 2
00053 Civitavecchia (RM)

The return costs are at your expense.

Our warehouse will collect the returned products, reserving the right to verify their integrity.

Subsequently, we will credit you the total amount spent for the returned product (s). This refund will be made by crediting the amount paid through the same method you used at the purchasing moment.

If during the order creation phase you preferred not to create an account and followed the Guest order procedure, you can request the return of the order by clicking on: Return for guest
The order number to initiate the return is visible in the order confirmation email.

At this point, just fill in the form with the order references and, open the order details by clicking on the words "Open order details" at the top, in bold.

Once you have opened the order details, at the bottom of the page, you will see the "ORDER RETURN" button, by clicking on it, you can select the item to be returned, specifying the reason for the return.

If you have an account and you want to proceed with the return, you can do it within your user panel by accessing the "My orders" area.

Just click "Open order details" at the top, in bold, for the order you want to return, then click on the "ORDER RETURN" button.

At this point, you can select the item to return, specifying the reason for the return.

Once the return has been opened, we will send you a confirmation e-mail.

At this point, you can select the courier you prefer the most and send the package at the following address:

Doppelganger
At CFFT interporto Magazzino A
Via Fabio sacchetti 2
00053 Civitavecchia (RM)

Just insert the goods in the same box with which the order was delivered and close the package, without applying additional labels (it will be applied directly by the courier at the time of collection).

As soon as the package will be returned to our warehouses, we will automatically refund via the same payment method used during the purchase.